Shipping & Returns
Please note: Shipping timeframes may change due to the impact of Covid-19. Australia post has big delays in international shipping please be mindful if you place an international order.
Standard Shipping (AUST POST): $7.00
Express Shipping (AUST POST): $11.00
Please ensure you select 'signature on arrival' when checking out if you want to be present when you package arrives. This is an extra charge.
Free regular Shipping if you spend over $150
Standard shipping (AUST POST): $24
Free International Shipping on orders over $250
We currently ship to New Zealand, United States, Hong Kong and Singapore. Canada - seamail only.
If your desired shipping Country is not listed above, please contact firstname.lastname@example.org to discuss alternate shipping options.
Standard within Australia ~ For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
Our business hours are Monday and Friday, 9am - 5pm.
All orders placed before 11am (AEST) on these days will be dispatched the same day. Orders placed after 11am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
International ~ Please allow 7-21 days working days for delivery. (Covid- 19 may affect these timeframes)
For international orders please allow 1-2 days handling time.
Note: All product prices indicated and payments made on this site are in Australian Dollar currency.
Important information: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Golden Eve cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
Item/s must not have been worn, washed or altered in any way.
Sale items are final sale only and will not be accepted for refund, credit or exchange.
For faulty items please email email@example.com
You will need to return the item with all tags in place.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.