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Shipping & Returns

SHIPPING 

Within Australia

Standard Shipping (AUST POST): $7.00

Express Shipping (AUST POST): $11.00

Please ensure you select 'signature on arrival' when checking out if you want to be present when you package arrives. This is an extra charge. 

Free regular Shipping if you spend over $150 

 

International 

Standard shipping (AUST POST): $20

Free International Shipping on orders over $250 

We currently ship to New Zealand, United States, Hong Kong and Singapore.

If your desired shipping Country is not listed above, please contact hello@goldeneve.com.au to discuss alternate shipping options.

 

ORDER PROCESSING

Standard within Australia ~ For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days. 

Express within Australia ~ For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.
 
Note: All product prices indicated and payments made on this site are in Australian Dollar currency.

Our business hours are Monday and Friday, 9am - 5pm.

All orders placed before 11am (AEST) on these days will be dispatched the same day. Orders placed after 11am (AEST) will be dispatched the next working day.

Purchases made on weekends and public holidays will be processed on the following business day.

You will receive a shipping confirmation email as soon as your order leaves the warehouse.

During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.

International ~ Please allow 7-21 days working days 

Note: All product prices indicated and payments made on this site are in Australian Dollar currency.

Important information: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, Golden Eve cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

 

RETURNS  

Items purchased from GOLDEN EVE are eligible for a credit note or exchange within 14 days of purchase.
 
Golden Eve does not provide refunds but will happily issue you with a credit note or exchange.
For credit notes or exchanges please email hello@goldeneve.com.au within 14 days of purchase. 
 
The address to send your return will be provided once you have emailed Golden Eve. 
The item/s must be in original condition, with all tags remaining in place.

Item/s must not have been worn, washed or altered in any way.

Sale items are final sale only and will not be accepted for refund, credit or exchange.

Faulty items

For faulty items please email hello@goldeneve.com.au so that we can arrange for the faulty goods to be repaired or replaced as soon as possible.This must be done within 24 hours of receiving the garment. 

You will need to return the item with all tags in place.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.